Companion Club

Everything you need to know about Companion Club.

Companion Club - dog and owner

We are not accepting any new subscriptions to Companion Club right now because we're in the middle of changing the benefits we offer, and removing third-party liability insurance. 

When this change is complete, we will open up subscriptions again. Find out more about the changes to Companion Club.

Are you an existing Companion Club subscriber? Find answers to our most commonly asked questions about renewing your subscription.

Companion Club benefits

  • Protecting your dog
    You’ll have extra peace of mind when it comes to your dog’s health and safety with third-party public liability insurance*, a free Canine Care Card and unlimited access to VetfoneTM.
  • Extra treats and discounts
    You’ll get a 25% discount on our behaviour and training programmes. You’ll also get 10% discounts to Dogs Trust online shop and catalogue.
  • Be a voice for dogs
    You’ll have opportunities to raise questions for our CEO and leadership team, as well as an exclusive invite to an annual Companions Event.

Accessing your Companion Club benefits

*benefit to be removed from 1st July 2026.

Frequently asked questions

I would like to renew my membership/ subscription, is this possible?

If you currently hold Companion Club subscription you can renew your policy via the link in your email renewal reminder (if you have provided us with your email address) or through your postal renewal form. For further details, read our commonly asked questions about renewals. 

Please note, your payment must be processed by 30th June 2026 to access third party public liability insurance for a maximum of one further year.

I really need third party insurance for my dog, what do I do?

You may find other insurers that will be able to meet your specific insurance needs online. We are unable to recommend specific providers, but suggest visiting British Insurance Brokers’ Association who may be able to help.

Can I sign up if I have an exempted dog/ am going through legal proceedings?

We are only accepting new subscribers to Companion Club if your dog has a certificate of exemption, or you are currently going through legal proceedings for your dog, and third party public liability insurance is a legal requirement. In order to set up your subscription, please email us using the link below.

Please only email us if you meet all the following criteria:

If you do not meet the all the criteria, unfortunately we cannot accept a new subscription to Companion Club for you, and will not be able to respond to any other requests through this email. 

By emailing us you confirm that:

I own a dog that is currently going through legal proceedings to acquire a certificate of exemption, or currently has a certificate of exemption which legally requires me to have third party public liability insurance.

I am the registered owner of the dog which requires third party public liability insurance.

I do not have an existing Companion Club subscription.

Request a Companion Club subscription

Please note that the third-party insurance benefit will only be part of the subscription offer until 30th June 2026 and you will have this benefit for one year only (30th June 2027 at the latest). 

My family/friends have a dog from the same litter, and have Companion Club membership. Can I sign up?

You can only sign up if you are renewing a current policy or have a dog with a certificate of exemption. If these do not apply to you, you’re not currently eligible to sign up. You may find other insurers that will be able to meet your specific insurance needs online. We are unable to recommend specific providers, but suggest visiting British Insurance Brokers’ Association who may be able to help.

Can I sign up if my partner/ family/ previous owner previously had a subscription for my dog?

Until our transition period for removing the third-party public liability insurance benefit has ended, we are not able to accept new sign ups other than owners with exempted dogs. 

You may find other insurers that will be able to meet your specific insurance needs online. We are unable to recommend specific providers, but suggest visiting British Insurance Brokers’ Association who may be able to help.

I require third party insurance to take my dog into a workplace. Can I sign-up?

Until our transition period for removing the third-party public liability insurance benefit has ended, we are not able to accept new sign ups other than owners with exempted dogs. 

You may find other insurers that will be able to meet your specific insurance needs online. We are unable to recommend specific providers, but suggest visiting British Insurance Brokers’ Association who may be able to help.

I don’t have an exempted dog. What do I do about insurance?

You may be able to get third party insurance through your current veterinary or home insurance. Please check with your insurance provider as to whether this would be possible. If not, you may find other insurers that will be able to meet your specific insurance needs. We are unable to recommend specific providers, but suggest visiting British Insurance Brokers’ Association who may be able to help. 

I was signposted to Companion Club by someone else (workplace etc).

Unfortunately, we are unable to instruct all other websites to update their guidance. We would recommend that you reach out to the owner of the website that directed you here so that they can update their page. 

I’m really unhappy about this. Who do I contact?

We’re really sorry to hear this. Please visit our customer care page for further information on how to send us your feedback, or to raise a complaint.